Privacy Policy

Privacy Policy
At Bay of Fires IGA we respect our customers' right to the privacy of their personal information. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are home delivery of groceries, subscription to our mailing list, or in-store competitions. Privacy law requires us to collect personal information about you only if it is reasonable and practical to do so.
Bay of Fires IGA takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy personal information when it is no longer required.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information.
How is your personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services if you have subscribed to our mailing list, or to contact you again if you have used our services previously, to see if we can again provide those services to you (for example we may mail out our Christmas Order Forms to previous Christmas Order customers.) We do not send information to you other than for the main purpose for which we have collected your personal details.
We do not provide your details to other organisations for any purpose.

Access to your personal information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).
If you require access to your personal information, please e-mail us at [email].
If you need to update your information (eg. if you change your address), please email us at [email] so we can make the change.
More information
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at
Another CovID-19 update
Thank you everybody for you patience at this time. We truly hope you are all well.
We are quite sure that you don't mind but due to the high demand on our online store we have started to make deliveries outside of the hours posted, once the appropriate number of orders are packed our vehicles will hit the road and get groceries to your door from approximately 10am daily. If this is an issue due to work commitments etc please let just us know.

Bicheno customers can now place orders for delivery on both Tuesdays and Fridays (Coles Bay remains Friday only) Orders for Bicheno Tuesday delivery need to be placed by midnight Sunday.

ALL orders regardless of isolation requirements will be placed at the door and no physical contact with the driver will occur. We thank you for your understanding with this as everybody's health is our No.1 priority.
To keep our weekend staff sane we have closed all online click and collects for Saturday and Sunday for the near future.